Orlando Entrepreneurship Events
Browse the events we have curated below. Want to add a local entrepreneurial event? Reach out to us.
- This event has passed.
Growing a Sustainable Business Through Customer Journey Mapping
February 28, 2019 @ 12:00 pm - 1:30 pm
Growing a Sustainable Business Through Customer Journey Mapping
This 40-minute interactive educational presentation teaches entrepreneurs how to build
a foundation for growth by focusing on the customer’s experience and expectations. The
ultimate goal being to develop advocates on the back end that believe in your
product/service and want other to share in the same experience they did.
What attendees will learn is…
• What is needed to build a foundation for success?
• What is Customer Journey Mapping?
• What are the benefits to both the company and the customer?
• What are the 5 foundational components of Journey Mapping?
• What is the difference between MACRO and MICRO Journey Views?
• What is the Purpose behind Journey Mapping?